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At ff bd, your information is handled with care and kept to what we need to run your account, process wallet transactions through bKash, Rocket or Bank Transfer, and respond to your support requests. Access to this policy and the services it covers depends on your local law and eligible regions.
When you open an account with us, we collect the information you submit during registration — your name, contact details, and the payment credentials you connect to your wallet. We use this information to verify your account, process deposits and withdrawals through bKash, Rocket or Bank Transfer, and route your support requests to the right team. We do not sell your personal data to third parties, and we do not share it with external marketing networks. Data we hold is stored on secured servers and accessed only by staff who need it to operate your account or respond to a query you have raised. Where a transaction goes through a local payment rail such as bKash or Rocket, that provider processes the payment data under its own terms, which sit outside our direct control. You can read those terms on the respective provider's published pages. Our retention period covers the lifespan of your active account plus any period required by applicable law in the jurisdiction where access is permitted. This policy applies only to ff bd's own platform and the account services described here. Availability depends on your local law and the eligible regions where ff bd operates.
Payment data passed to bKash is governed by bKash's own privacy terms. We share only what is needed to complete your transaction.
Rocket transactions are processed directly by the Rocket network. We pass the minimum required details to complete a wallet transfer.
Bank Transfer instructions are handled through your bank's own channels. We record the transfer reference on your account for reconciliation.
Your registration details and transaction history are stored securely on our platform. Access is restricted to authorised staff handling your account or support request.
This policy sets out how ff bd manages data connected to your account. It draws a clear line between what falls inside our responsibility and what is governed by the rules of an external service you connect to through your account wallet or device.
Data you submit when logging in or updating your account — email address, contact details, security credentials — falls inside this policy. We control how that data is stored, who can view it, and when it is deleted.
When you move funds through bKash, Rocket or Bank Transfer, the payment leg of that transaction is processed by the relevant provider under its own terms. Our policy covers the record we hold on your account, not the payment network's own data handling.
We use session cookies and basic analytics to keep your account session active and understand how the site is used. These are described in our cookie notice, which forms part of this policy. You can manage cookie preferences through your browser settings.
Links to external sites, payment providers, or game content studios sit outside this policy's scope. Each third party operates under its own privacy terms. We are not responsible for data handling by services you access independently of your ff bd account.
You have concrete choices about the information ff bd holds on your account. If you want to see what data we hold, you can submit a data access request through our support route and we will provide a summary of your account records. If something is wrong — a contact detail, a linked payment method, or a name — you can update it directly in your account settings page, or ask our support team to make the change on your behalf. For questions about how a specific piece of data is being used, raise a query through the live chat route on site and a member of our account team will respond. If you want to request deletion of your account and the records associated with it, contact support with that request in writing; we will confirm what can be removed and what we are required to keep under applicable law for the eligible region. None of these rights override the requirements of the jurisdiction in which you access ff bd, and availability depends on local law.
Submit a data access request through live chat or the support contact form. We will return a summary of the personal data held on your account within the timeframe permitted under applicable regional law.
Update your email, contact number or linked payment methods directly in account settings. If a field is locked, contact support and the team will verify and correct the detail on your behalf.
Open a live chat session from any page while logged in and describe what you would like to know. The support team will route your question to the account or compliance contact as needed.
Send a written deletion request through the support contact form. We will confirm which records can be removed immediately and which must be retained under the rules of the jurisdiction that applies to your account.
If you have a question about this policy, need to submit a data request, or want to raise a concern about how your information is handled, use one of the contact routes below. We direct privacy queries through the same support channels as account queries — no separate mailbox is needed. All routes are visible from within your signed-in account area.
Open a chat session from the support icon on site while you are logged in. Describe your privacy question and the team will respond or escalate to the right contact.
Submit a written request through the contact form in your account settings. Use this route for data access requests, correction requests or deletion requests that need a written record.
Several data fields — linked payment methods, contact details, communication preferences — can be reviewed and updated directly from your account settings without contacting support.
Our data handling practices are built around the information your account actually needs. We do not collect more than what is required to operate your wallet, process transactions through local payment rails, and respond to your support requests. Records are reviewed periodically, and data that no longer serves an active account purpose is scheduled for removal in line with the retention terms set out in this policy.
Account data is held on servers with access controls in place. Only staff with a specific operational reason can view your records, and access events are logged internally.
We use session and functional cookies to keep your account active and improve navigation. You can review and adjust cookie settings through your browser. Disabling non-essential cookies does not affect your account access.
We keep your account records for the duration of your active account and for the period required by law in the eligible region. Once retention obligations expire, records are deleted from active systems.
If this policy changes in a way that affects how we use your data, we will post the updated version on this page. Continued use of your account after a posted update means you have seen the revised terms.
These are the questions our account holders ask most often about data, privacy and their rights under this policy.
We collect the details you enter during registration — name, email address, contact number — and the payment credentials you link for bKash, Rocket or Bank Transfer transactions. We also hold a record of transactions processed through your account wallet. We do not collect more than what your account activity requires.
We do not sell your data or share it with marketing networks. When you make a payment through bKash, Rocket or Bank Transfer, the minimum details needed to process that transaction pass to the relevant payment provider under that provider's own terms. No other external sharing takes place outside of legal obligations that may apply in eligible regions.
Submit a data access request through the support contact form or live chat while logged in to your account. We will compile a summary of the personal data associated with your account and return it within the timeframe set by applicable law in the region where your account is registered.
Yes. Contact details, linked payment methods and communication preferences can be updated from your account settings page. If a field is restricted, contact the support team through live chat or the contact form and they will verify and apply the correction on your behalf after confirming your identity.
Your data is held for the duration of your active account plus any period required by law in the eligible region that applies to your account. Once both conditions are satisfied, records are removed from active systems. If you request account deletion, we will confirm which records can be removed and which must be retained to meet legal obligations.
When we update this policy in a way that affects how your data is used, the revised version is posted on this page with the update reflected in the page content. Continuing to use your account after an update has been posted means you have had the opportunity to review the revised terms. If you have questions about a change, contact support through live chat.